Our Commitment to Your Privacy

Water Damage Atlanta Georgia respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website or services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us for emergency water damage services
• Request estimates or consultations
• Schedule appointments
• Call our phone number for assistance
• Interact with our customer service representatives

This personal information may include:

• Name and contact information (phone number, email address, mailing address)
• Property information and location
• Details about water damage incidents
• Insurance information when relevant to services
• Communication preferences

Non-Personal Information

We may also collect non-personal information automatically when you visit our website, including:

• Browser type and version
• Operating system
• IP address and general location information
• Pages visited and time spent on our website
• Referring website or source

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide water damage restoration services, schedule appointments, and communicate about your service needs
• Customer Support: To respond to your inquiries, provide customer service, and address your concerns
• Emergency Response: To dispatch emergency teams and coordinate rapid response services
• Insurance Assistance: To help with insurance claims and documentation when requested
• Service Improvement: To improve our services, website functionality, and customer experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted contractors and service providers who assist us in delivering our services
• Insurance Companies: When you request assistance with insurance claims, we may share relevant information with your insurance provider
• Legal Requirements: When required by law, court order, or government regulation
• Business Protection: To protect our rights, property, safety, or that of our customers or others
• Emergency Situations: When necessary to protect someone's safety in emergency situations

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission protocols
• Limited access to personal information on a need-to-know basis
• Regular security assessments and updates
• Employee training on privacy and security practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Privacy Rights

You have certain rights regarding your personal information:

• Access: You may request access to the personal information we have about you
• Correction: You may request that we correct inaccurate or incomplete information
• Deletion: You may request that we delete your personal information, subject to legal and business requirements
• Communication Preferences: You may opt out of non-essential communications

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality and user experience

You can control cookie settings through your browser preferences, though disabling cookies may affect some website functionality.

Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on our website with a revised "Last Updated" date. We encourage you to review this policy periodically.